Privacy Policy

We process account information such as name and email; authentication and account identifiers; project, repository and deployment metadata; configuration you provide; operational logs and diagnostics; plan and subscription state; support communications; and product analytics used to understand and improve Deploy Hatch.

Application secrets and environment variables are processed to run your workloads. Payment card details are handled by Stripe rather than stored by Deploy Hatch.

We use information to authenticate users, provide deployments and runtime services, secure and troubleshoot the platform, process subscriptions, communicate service events, provide support, prevent abuse, enforce our terms and policies, and understand and improve product usage.

Deploy Hatch relies on service providers for functions such as authentication and database infrastructure, source-code integration, payment processing, transactional email, product analytics, and hosting infrastructure. These providers process information as necessary to perform their services.

We do not sell personal information. We may disclose information to service providers acting on our behalf; when required by law, legal process, or a valid governmental request; to investigate fraud, abuse, or security incidents; to protect the rights, safety, and integrity of Deploy Hatch, our users, or others; or as part of a merger, financing, acquisition, reorganization, or sale of assets, subject to applicable law.

We retain information for as long as reasonably necessary to provide the service, satisfy legitimate operational and security needs, maintain business and transaction records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary by data type and purpose. You may contact Support regarding account deletion or other supported privacy requests.

We use access controls, isolated workloads, controlled resource limits, secret-handling safeguards, and operational monitoring designed to protect the service. See Security & Trust for current details. No internet service can guarantee absolute security.

You can manage supported notification preferences in the dashboard and billing information through Stripe. Depending on where you live, applicable law may provide rights concerning access, correction, deletion, portability, restriction, objection, or withdrawal of consent. We may need to verify your identity before fulfilling a request. Contact Support to submit a privacy request.

Deploy Hatch and its service providers may process information in the United States and other countries where they operate. Where required, we use appropriate safeguards for cross-border processing.

Deploy Hatch is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Users must also be old enough to enter into the applicable service agreement under the laws that apply to them.

We may update this Privacy Policy as the service or legal requirements change. We will post the updated policy here and revise the “Last updated” date. When required by law, we will provide additional notice or obtain consent.

Privacy questions and requests can be submitted through Support.